Refund Policy

Nothing in this policy removes a refund, cancellation, cooling-off or other remedy that applicable consumer law gives you. Where mandatory law provides stronger rights than this policy, the law takes priority.

If a legal cooling-off period applies and you ask for a paid Nexora service to begin immediately, any treatment of service already supplied will be handled in accordance with the applicable law and the purchase information shown at checkout.

If you believe an initial Standard or Premium purchase was made by mistake, contact us as soon as possible. We will review the request, account activity and any applicable statutory cancellation rights.

We may approve a discretionary refund where there has been little or no meaningful use of the paid features, but this is separate from any refund or cancellation right you have by law.

Outside any mandatory cancellation or refund right, renewal charges are generally not refundable once the new billing period has begun and the paid entitlement has been made available. You can still contact support promptly if a renewal was accidental; discretionary exceptions may be considered based on the circumstances and use of the plan.

Cancelling a subscription through Nexora's Stripe Billing Portal stops future renewal according to the billing terms shown there. Cancellation does not normally create a refund for time already supplied unless the law or this policy requires one.

Verified duplicate charges, charges caused by a Nexora billing error, or payments taken after a cancellation should have stopped billing will be corrected or refunded as appropriate. Contact support with enough information for us to locate the transaction.

If a paid feature is materially unavailable because of a Nexora fault, contact support. Depending on the circumstances, duration, impact and legal rights involved, we may restore service, extend access, issue a credit or provide a refund where appropriate.

Short interruptions caused by Discord, planned maintenance, local connectivity issues or third-party outages do not automatically create a refund right, although mandatory consumer remedies still apply.

If a paid server is suspended because of a material breach of the Nexora Terms, abuse, fraud or an attempt to compromise the service, we do not normally provide a discretionary refund for the affected period. This does not remove any remedy that cannot lawfully be excluded.

Email [email protected] with:

• the Discord account ID used for the purchase;
• the Discord server ID the plan belongs to;
• the approximate charge date and amount;
• the reason for the request;
• any payment-provider transaction/reference ID that does not expose sensitive card information.

Do not send passwords, Discord tokens, OAuth secrets, full card numbers or security codes. Approved refunds are returned through the available original payment route where possible; the time taken to appear can depend on the payment provider and your bank.