Help centre
Nexora Support
Tell us what is going wrong and include the relevant Discord server information so we can investigate efficiently.
🤖
Bot & setup help
Problems with commands, permissions, modules, tickets, moderation or security configuration.
Email support →
🖥️
Dashboard help
Login issues, missing servers, settings that will not save, or dashboard errors.
Email support →
💳
Billing & refunds
Questions about server plans, renewals, duplicate charges, cancellation or refunds.
Email support →
🔐
Privacy & security
Data-rights requests, privacy questions or a security issue involving Nexora.
Email support →
Before contacting support
Including the right context helps us identify the problem without needing sensitive information.
- the Discord server ID where the issue is happening;
- the relevant ticket, case, suggestion or giveaway number if one exists;
- what you expected to happen and what happened instead;
- the exact error message or a useful screenshot;
- roughly when the issue happened.
Useful links
Direct contact
[email protected]