Help centre
Nexora Support
Tell us what is going wrong and include the relevant Discord server or Twitch channel information so we can investigate efficiently.
🤖
Bot & setup help
Problems with Discord commands, Twitch connections/chat commands, permissions, modules, tickets, moderation or security configuration.
Email support →
🖥️
Dashboard help
Login issues, missing servers, settings that will not save, or dashboard errors.
Email support →
💳
Billing & refunds
Questions about server plans, renewals, duplicate charges, cancellation or refunds.
Email support →
🔐
Privacy & security
Data-rights requests, privacy questions or a security issue involving Nexora.
Email support →
Community support
Join the Nexora support server
Use the Discord support server for community help and product questions.
Before contacting support
Including the right context helps us identify the problem without needing sensitive information.
- the Discord server ID or Twitch channel/login where the issue is happening;
- the relevant ticket, case, suggestion or giveaway number if one exists;
- what you expected to happen and what happened instead;
- the exact error message or a useful screenshot;
- roughly when the issue happened.
Useful links
Direct contact
[email protected]